Terms and conditions of use
By using our www.naturespa-onlinestore.com website, you accept these terms in fully. Please read this Terms before using our website.
1. Explained terms
Website – www.naturespa-onlinestore.com
Seller – NatureSpa Organic Skin Care
Buyer/Customer – private person or legal business who creates an account on the website and places an order.
Order – the Customer communicates the Seller his/her intention to purchase products through the website.
Account – section on the website (consisting of an e-mail, password, name, data and addresses for delivery, invoicing, placed orders) allowing the Customer to communicate the orders.
User – any private person or company browsing and collecting information on this Site, or even registering on it by completing the signup, thus he/she has consented to the specific clauses of this website from the section Terms and Conditions.
2. Placing an order
If you register or place an order with www.naturespa-onlinestore.com, we will ask you to expressly agree to these terms. By accessing this website you agree that you have read, understand and agree to be bound by this terms and to comply with all applicable laws and regulations.
By placing an order on the www.naturespa-onlinestore.com, the Buyer agrees with the form of communication – phone, online or via e-mail- through which the Seller runs its business operations.
The notification received by the Customer after making the Order is only for informational purposes and it does not mean, that the order has been accepted. This notification is made either electronically via e-mail or automatically sent by the website.
The Invoice constitutes the sales contract as required by law.
The sales contract is considered to be concluded between the Seller and the Buyer when the order is paid in full and received by the Purchaser.
3. Eligible buyer
You must be at least 18 years of age to use our website; by using our website or agreeing to these terms, you warrant to us that you are at least 18 years of age.
4. Not replacement for healthcare advice
Our Warranties and Disclaimers
The Buyer should purchase products from our website, having clearly in mind, that they are not intended and therefore should not be used as a substitute to diagnose, treat or prevent any medical condition. Product information and instructions regarding the use of products are available and published for educational purposes only, these do not cover all methods of use, all possible precaution procedures and interactions, incompatibilities or side effects. This information should not be used as a substitute for medical advice and should not be purchased or given to treat medical conditions or diseases. Please consult a professional healthcare regarding treatments and diagnosis in case of any health issue.
Your use of the products, including content within the products, is at your own risk and we do not promise or warrant that products will be uninterrupted or error-free.
5. Products use
Private or legal persons intending to order goods from www.naturespa-onlinestore.com must exercise their independent judgment in determining their appropriateness for a particular use or purpose. The use of products does not involve an explicit or implicit guarantee to obtain the desired effects or results. The Buyer agrees to carefully inspect all products received and report any problems in the shortest time. The Buyer agrees that the Seller will not be responsible for any problems arising from the storage and inappropriate use of products. The Buyer agrees to do a test of 24 hours, by using small amount of the content/ product indide of his elbow. In case of redness, itchiness or any other discomfort, he should no longer use the product.
6. Return Policy
The Buyer must verify the received Order and notify the Seller within 3 days if he/she found any differences, errors or nonconformities. Notifications sent after this deadline will not be taken in consideration.
One can return only products not complying with the specifications on website at the time of the purchase, products misdirected by Seller or other volume/size than ordered by the Buyer. Used or incomplete sets of products can not be returned. The return shipping costs are supported by the Buyer.
The returned products must be in the same condition, which they were delivered in, original packaging with all accessories, intact labels and supporting documents, all properly packaged for their protection during transport. Return products presenting any physical changes, bumps, chipping, scratches, signs of excessive/improper use and/or unauthorized interventions etc., that can not be called up for sale are not accepted by the Seller.
Products returned due to quality issues will be inspected by the Seller on the basis of internal procedures. If the Seller does not find any quality problems, the refund will not be realized.
Shipping methods available:
1. Free shipping – client is not paying any fee for shipping.
2. Standard Shipping – service provided through AnPost reliable service. Is an affordable shipping method that doesn’t provide tracking number. In case that order doesn’t arrive in specified time, the Seller is not made responsible. Please contact us, and we can fill a complaint with AnPost that will provide an answer for you in 3 weeks time.
3. Registered Post – in this case a tracking number of the order will be provided so you can keep an eye on transition of the parcel any time.
4. Local pick – up – in case you live close to us, and want to personally collect your order, this is the shipping method that you want to select.
Starting with 01.07.2018 shipping will be made Worldwide with AnPost.
Please be advised that liquid products can’t be shipped outside Ireland: facial serums, shower gels, body oils, shampoo, toners, cleansers.
Note: This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.
8. Processing of Personal Data
We are required to manage safely the personal data User/Buyer provided and only for specified purposes.
The purpose of data collection is to inform our Users and Buyers about their account status, about the order status, marketing or administrative sales monitoring.
By reading this document (Terms and Conditions) you become aware, that you are guaranteed the rights provided by law, the right to information, access data, the right for intervention and opposition, not to be subjected to an individual decision, the right to go to court in case of violation of any rights guaranteed by Law about the protection of individuals regarding the processing of personal data and free handling of such data.
NatureSpa can also provide User’s and/or Buyer’s personal data to other companies that is in partnership with, as: marketing service providers, shipping companies, payment/banking services.
The User or Buyer can stop receiving Newsletters at any time using the special link at the bottom of any Newsletter.
9. Pandemic times
We are doing our best to fulfill all orders in time.
Taking in consideration that all services, worldwide are affected please, bear with us in case of delays.
During Covid-19 Pandemic, all orders will be shipped from Romania. The same high quality, best ingredients will be used, but from a different location.